

How long does it take to get my order? Most customers can expect to receive their food and supplies within 1 to 3 days. We also accept returns within 365 days of purchase. In that case, we will issue you a refund.

How do I cancel or change my order? A message about current events: Our teams are focused on serving as many pet parents as possible, and due to high demand for essentials, including medication, we’re temporarily not able to change existing orders. Within 24 to 48 hours, you will also see a link to track you r package, Delivered: Your order has arrived! Orders are delivered 7 days a week before 10 p.m. Shipped: Your order has left our warehouse. W hen your order ships, we’ll send another email with tracking information. You’ll receive an email to let you know we received your order.

Shipping What is the status of my order? To check the status of your order, go to, Here’s what you will see : Preparing for Shipment: This means we ‘r e currently processing and packing the goodies for your pet. If you don’t see what’s on your mind, reach out to us anytime on phone, chat, or email. Frequently Asked Questions Frequently Asked Questions Here are a few of the questions we get the most.
